Privacy Policy

Who we are

Direct Heating Ltd (“we”, “us”) is a Gas Safe registered heating and plumbing company serving North London. We are the controller of the personal information described in this policy.

• Company number: 16125436
• Registered address: 16 St. Marks Road, Enfield, England, EN1 1BE
• Email: info@directheatingltd.com
• Phone: 0204 600 8746

What we collect

When you request a quote or send an enquiry

Your name, phone number, email address, the service you're interested in, whether you're a household or business, and your message.

When you book an engineer online

Your name, email address, the address where the work is needed, the type of job, whether you're a household or business, your chosen date and time, and any notes you add.

When you call, email or message us

Your phone number or email address and anything you tell us, so we can help with your enquiry or job.

When you use our website

If you accept cookies, we collect information about how you use the site (pages visited, the device and browser you use, roughly where you are, and how you found us) and whether you contacted us or made a booking. See our Cookie Policy.

How we use it, and our lawful basis

• To reply to your enquiry and give you a quote: to take steps you've asked for before entering into a contract.
• To arrange and carry out booked work, and send booking confirmations, reminders and cancellation links: to perform our contract with you.
• To keep job, safety and financial records: to meet our legal obligations, including Gas Safe and tax requirements.
• To run and improve our service and keep our systems secure: our legitimate interests in running our business.
• To understand how our website is used and measure our adverts: your consent, which you can withdraw at any time.

We don't sell your personal information, and we don't use it for automated decisions that affect you.

Who we share it with

We only share your information with service providers who help us run our business, and only as much as they need:

• Website and booking system hosting and database providers
• Google, for business email and our work calendar (booking details are added to our calendar so engineers can plan visits)
• Google Analytics and Google Ads, only if you accept cookies

We may also share information if the law requires it, or with professional advisers such as our accountants. Some of our providers store data outside the UK. Where they do, the transfer is protected by UK adequacy regulations or approved contract terms.

How long we keep it

• Enquiries and quotes that don't lead to work: 12 months.
• Bookings and job records: 6 years after the work is completed, for legal, safety and tax purposes.
• Website analytics: 14 months.

Your rights

Under UK data protection law you can ask us to:

• give you a copy of the personal information we hold about you
• correct information that's wrong or incomplete
• delete your information, where we no longer need to keep it
• restrict or object to how we use it
• send your information to you or another organisation in a portable format

Where we rely on your consent, such as for cookies, you can withdraw it at any time. To make a request, email info@directheatingltd.com. We'll reply within one month.

If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Keeping your information secure

We use secure connections, restrict access to people who need it, and protect our admin systems with logins.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.